Frequently asked questions.
What is included?
Each product includes one solid-wood organizer in the wood, finish and size listed on its product page. Pens and other styling accessories are not included.
Will the wood look exactly like the photograph?
Natural grain and tone vary. The product page identifies the wood species, finish, compartment layout and overall dimensions.
How do I care for my organizer?
Follow the product-specific care instructions. Keep wood away from standing water, prolonged direct sunlight and strong heat.
Where do you ship?
Free shipping on all orders to the 50 United States and Washington, DC. We do not ship to US territories or APO/FPO/DPO addresses.
How long does delivery take?
Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days, subject to the processing calendar. These are estimates, not guaranteed delivery dates. Order cut-off: 07:00PM (GMT-06:00) Central Standard Time (Chicago), fixed year-round with no daylight saving adjustment. Business days are Monday–Friday, excluding US federal holidays. Orders placed after cut-off, on weekends or on holidays enter processing on the next business day.
What are shipping and tax charges?
Shipping is free for all eligible orders. Checkout shows tax at $0.00; this does not mean products are legally tax-exempt.
How do returns work?
Request a return within 30 calendar days of receipt by emailing [email protected] with your order number and reason. Ordinary returns must be unused, in original condition and original packaging. Obtain authorization before sending your return to our address in France.
Who pays for return shipping?
We cover return shipping for our mistakes, damage, defects or incorrect items. You pay return shipping for a change of mind. No restocking fee applies.
What if my item arrives damaged?
Contact [email protected] with your order number and details of the issue. Ordinary unused-condition and packaging requirements do not prevent help with damage, defects or incorrect items.
When will I receive a refund?
After the returned item is received, reviewed and your refund approved, funds are automatically returned to your original payment method within 10 calendar days.
How are payments and orders confirmed?
Review the checkout total before authorizing payment. An order confirmation communicates an accepted order. If you are unsure about a payment or order status, contact us.
How can I reach you?
Email [email protected]. Our company and return address is Wayvpoint, 28 Rue Pierre Puget, 62210 Avion, France.
Still need help? Contact us.